Refund Policy

At Cyberbuddies AI, we want you to be completely satisfied with our services. This refund policy outlines the conditions under which refunds are provided.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you're not satisfied with our service within the first 30 days, you can request a full refund.

Eligibility for Refunds

New Customers

First-time customers are eligible for a full refund within 30 days of their initial purchase.

Service Issues

Refunds may be issued for significant service disruptions or technical issues that prevent normal usage.

Billing Errors

Full refunds for any billing errors or unauthorized charges.

Non-Refundable Items

  • Setup fees and one-time implementation costs
  • Custom development services
  • Third-party integrations and add-ons
  • Services used beyond the 30-day guarantee period

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@cyberbuddies.ai
  2. Include your account details and reason for the refund request
  3. Our team will review your request within 3-5 business days
  4. Approved refunds will be processed within 7-10 business days

Refund Process

Refunds are processed to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Account Cancellation

Upon refund approval, your account will be cancelled and all data will be permanently deleted. Please ensure you have backed up any important information before requesting a refund.

Exceptions

We reserve the right to deny refund requests in cases of abuse, fraud, or violation of our terms of service.

Contact Us

If you have questions about our refund policy, please contact us:

Email: support@cyberbuddies.ai

Phone: +44 20 1234 5678

Hours: Monday-Friday, 9 AM - 6 PM GMT